Shipping Policy

Last updated: June 11, 2026

Thank you for shopping with TailFinds.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store.

Order Processing

Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing times may be longer during holidays, sales events, or periods of high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently ship to the regions available at checkout. If your location is not available during checkout, we are unable to ship to that destination at this time.

Shipping Times

Estimated delivery times vary depending on your shipping address, selected shipping method, carrier service, customs processing, and other factors outside our control.

Delivery estimates shown at checkout are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your order.

Any applicable duties, taxes, customs fees, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Tracking

If tracking is available for your order, tracking details will be sent to the email address used at checkout.

Please allow a short period of time for tracking information to update after you receive your shipping confirmation.

Delays

Delivery delays may occur due to carrier issues, customs clearance, weather, holidays, incorrect shipping information, or other circumstances beyond our control.

If your order appears delayed, please contact us at 99wanju@gmail.com and include your order number so we can help check the status.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

TailFinds is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer. If an order is returned to us, additional shipping charges may apply to resend the package.

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please first check with your local carrier, household members, neighbors, building reception, or mailroom.

If you still cannot locate the package, contact us at 99wanju@gmail.com with your order number and tracking information.

Contact

For shipping questions, please contact us at:

99wanju@gmail.com